Return & Refund Policy
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Introduction
Eligibility for Returns
Customers may request a return or exchange if:
- The product received is damaged or defective.
- The wrong product has been delivered.
- The product received does not match the confirmed order.
- The product has a manufacturing defect covered by applicable warranty terms.
All return requests are subject to product inspection and verification.
Conditions for Returns
To be eligible for a return, products should generally:
- Be unused and in their original condition.
- Be returned with original packaging and labels, where applicable.
- Be accompanied by the original invoice or proof of purchase.
- Be reported to our team with relevant details and supporting photographs, where necessary.
Products that have been opened, used, installed, altered, contaminated, or damaged due to improper handling may not qualify for a return, except where otherwise required by applicable law.
Special orders and products sourced specifically for customers may be subject to separate return arrangements agreed at the time of purchase.
Non-Returnable Products
Unless required by applicable law or agreed otherwise in writing, the following products may not be eligible for return:
- Used or installed spare parts.
- Opened lubricants, oils, and chemical products.
- Products with damaged or missing original packaging.
- Specially ordered or customised products.
- Products damaged due to misuse, improper storage, or handling by the customer.
This section does not affect any mandatory rights relating to defective or non-conforming products.
Return Request Process
To request a return or exchange, customers should follow these steps:
- Contact our customer service team with the order details.
- Provide the invoice number and reason for the return.
- Share photographs or other supporting information if required.
- Wait for our team to review and approve the request.
- Follow the return instructions provided by our team.
Products should not be sent back without prior confirmation from Morris General Trading LLC.
Refund Policy
Refunds may be provided for eligible returns, subject to inspection and applicable legal requirements.
Once a return is approved, the refund will be processed through the original payment method or another mutually agreed method.
Refund processing times may vary depending on the payment provider or financial institution.
Where a product is defective, damaged, incorrectly supplied, or otherwise qualifies for a remedy under applicable law, we will provide the appropriate repair, replacement, or refund as required.
Exchange and Replacement
Where a product is eligible for exchange or replacement, we will coordinate with the customer to arrange a suitable solution.
Replacement products will depend on stock availability and product specifications.
If an identical replacement is unavailable, our team will discuss an appropriate alternative or refund arrangement with the customer, subject to applicable law.
Return Shipping Costs
If a return is due to an incorrect delivery, verified product defect, or an error on our part, we will coordinate the return arrangements and applicable costs in accordance with UAE law.
For other approved returns, return shipping costs may be the responsibility of the customer, where agreed and legally permitted.
Damaged or Incorrect Deliveries
Customers are encouraged to inspect products upon delivery.
Any damaged, missing, or incorrect items should be reported to our team as soon as reasonably possible, along with the invoice details and supporting photographs.
We will review the issue and work towards an appropriate resolution.
Warranty-Related Claims
Certain products may carry manufacturer or supplier warranties.
Warranty claims will be handled according to the applicable warranty terms and conditions.
Customers should provide the original purchase invoice and relevant product details when submitting a warranty claim.
Nothing in this policy limits any warranty or consumer rights provided under applicable UAE law.
Policy Updates
Morris General Trading LLC reserves the right to update or modify this Return & Refund Policy when necessary.
Any changes will be published on this page with an updated revision date.
Customers are encouraged to review this page periodically.
Contact Us
For questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact:
Morris General Trading LLC
Website: https://morrisuae.com
Phone: +971 544 760 020
Email: info@morrisuae.com
Address: ABC
We will review privacy-related enquiries and respond within a reasonable timeframe, subject to applicable law.
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Morris General Trading LLC supplies genuine engine oils, lubricants, filters, and automotive products to businesses across the UAE. Get in touch with our team for product recommendations, competitive quotations, and bulk supply enquiries.