Terms & Conditions
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Introduction
Welcome to Morris General Trading LLC.
These Terms & Conditions govern your access to and use of https://morrisuae.com and your enquiries, quotations, purchases, and business dealings with Morris General Trading LLC (“Morris,” “we,” “our,” or “us”).
Our business supplies automotive and industrial lubricants, engine oils, filters, spare parts, machinery-related products, and other products offered through our website and sales channels.
By accessing our website, submitting an enquiry, requesting a quotation, or placing an order, you agree to these Terms & Conditions.
If you do not agree, please discontinue use of our website and services.
Website Information
We make reasonable efforts to ensure that information on our website is accurate and current.
However, product descriptions, images, specifications, availability, prices, and other information may change without notice.
Website information is provided for general product information and enquiry purposes.
A product listing or enquiry does not automatically constitute an offer or guarantee that the product is available for immediate purchase.
Products and Availability
We offer products from various manufacturers and suppliers, including automotive and industrial lubrication products, engine oils, filters, spare parts, and related items.
Product availability may vary depending on stock, supplier availability, location, and order requirements.
We reserve the right to:
- Update or discontinue products
- Change product specifications where applicable
- Correct errors in product listings
- Limit quantities where reasonably necessary
- Decline orders where products are unavailable or other legitimate reasons apply
Where a product is unavailable after an order has been submitted, we will communicate the situation and discuss an appropriate solution with the customer.
Product Specifications and Compatibility
Customers are responsible for providing accurate information about their vehicles, engines, machinery, equipment, and intended applications.
The suitability of lubricants, oils, filters, and spare parts depends on factors such as:
- Manufacturer specifications
- Required viscosity and performance standards
- Equipment model and engine type
- Operating conditions
- Manufacturer recommendations
Any product guidance provided by Morris is based on the information supplied by the customer.
Customers should verify compatibility with the relevant vehicle, machinery, or equipment manufacturer before purchasing or using a product.
Morris shall not be responsible for damage resulting from incorrect product selection, incorrect installation, improper use, or failure to follow manufacturer instructions, except to the extent such responsibility cannot legally be excluded.
Quotations and Pricing
Customers may request quotations through our website, telephone, email, or other authorised sales channels.
Unless expressly stated otherwise:
- Quotations are subject to product availability.
- Quotations are valid only for the period specified in the quotation.
- Prices may change after the quotation validity period.
- Additional delivery, handling, or other applicable charges may apply.
- Any applicable VAT or other taxes will be identified in the quotation or invoice.
A quotation becomes binding only when accepted by Morris through an authorised order confirmation or other written agreement.
Orders and Order Confirmation
Customers must provide accurate and complete information when placing an order.
An order request does not automatically constitute acceptance by Morris.
We may review an order before confirming it, including checking product availability, pricing, quantities, delivery details, and payment requirements.
An order will be considered accepted when Morris issues an authorised written order confirmation or otherwise expressly confirms acceptance.
We reserve the right to decline or cancel an order where:
- The product is unavailable
- Pricing or product information contains a material error
- The customer provides incomplete or inaccurate information
- Payment requirements are not satisfied
- There is a reasonable concern regarding fraud or compliance
Where payment has already been received for an order that cannot be fulfilled, we will address the payment in accordance with the applicable refund arrangements and law.
Payment Terms
Payment terms will be specified in the quotation, invoice, or written order confirmation.
Depending on the agreement, payment may be required:
- In advance
- Upon order confirmation
- Before dispatch
- Upon delivery
- Under an approved business credit arrangement
Customers must pay invoices within the agreed payment period.
Any applicable VAT, taxes, bank charges, or other agreed charges will be payable by the customer.
Failure to make payment may result in delayed delivery, suspension of further orders, or other lawful remedies.
Delivery and Shipping
We arrange delivery according to the terms agreed with the customer.
Delivery availability, charges, and timelines may depend on:
- Product availability
- Order quantity
- Delivery location
- Shipping arrangements
- Supplier or logistics requirements
Any delivery date or timeframe provided is an estimate unless expressly confirmed as guaranteed in writing.
We will make reasonable efforts to meet agreed delivery arrangements.
Delivery may be affected by circumstances beyond our reasonable control, including transport delays, customs procedures, supplier delays, weather, or other operational disruptions.
Customers are responsible for providing accurate delivery information and ensuring that the receiving location is accessible.
Inspection and Acceptance
Customers should inspect products upon delivery.
Any visible damage, shortage, incorrect product, or discrepancy should be reported to Morris as soon as reasonably possible, preferably in writing, with relevant supporting information.
Customers should retain invoices, delivery documents, packaging, and photographs where relevant.
Reporting a concern does not remove any rights available to customers under applicable law.
Returns, Exchanges, and Refunds
Returns, exchanges, and refunds are subject to the applicable return policy, the terms agreed for the order, and UAE law.
Customers should contact Morris before returning any product.
Products proposed for return may need to be:
- Unused
- In their original packaging
- Accompanied by the original invoice or proof of purchase
- In a condition suitable for inspection
Products that have been opened, used, installed, contaminated, damaged through improper handling, or specially ordered may be subject to additional restrictions, where permitted by law.
Any approved refund or exchange will be processed according to the applicable agreement and legal requirements.
Nothing in this section excludes mandatory consumer rights or remedies that apply under UAE law.
Warranty and Product Claims
Products supplied by Morris may be subject to manufacturer warranties or other warranties expressly provided in writing.
Warranty coverage, where applicable, depends on the product, manufacturer, and relevant warranty conditions.
Customers should follow manufacturer instructions regarding storage, handling, installation, maintenance, and use.
Unless expressly provided in writing, Morris does not independently guarantee that a product will be suitable for every application or operating condition.
Nothing in these Terms excludes warranties or rights that cannot legally be excluded under applicable law.
Customer Responsibilities
Customers agree to:
- Provide accurate contact, billing, and delivery information
- Verify product specifications and compatibility
- Use products according to manufacturer instructions
- Comply with applicable laws and regulations
- Make payments according to agreed terms
- Avoid fraudulent, misleading, or unlawful activity
- Respect the intellectual property rights of Morris and third parties
Customers are responsible for ensuring that products are used for their intended and lawful purposes.
Website Use
You agree not to:
- Use the website for unlawful purposes
- Attempt to interfere with website security or functionality
- Introduce malicious software
- Attempt unauthorised access to website systems
- Submit false or misleading enquiries
- Copy, reproduce, or distribute website content without permission
- Use our website in a manner that could damage our business or reputation
We may restrict or suspend access where reasonably necessary to protect our website, customers, or business operations.
Intellectual Property
Unless otherwise stated, website content, including text, graphics, logos, design elements, and original materials, is owned by Morris or used with permission.
You may access and use website content for personal or legitimate business enquiry purposes.
You may not reproduce, distribute, modify, publish, or commercially exploit our website content without prior written permission, except where permitted by law.
Product names, trademarks, and logos belonging to third-party manufacturers remain the property of their respective owners.
Force Majeure
Morris shall not be responsible for delays or failures caused by circumstances beyond our reasonable control.
Such circumstances may include:
- Natural disasters
- Fire or flood
- Government restrictions
- War or civil unrest
- Transport or logistics disruptions
- Supplier interruptions
- Customs delays
- Other events beyond reasonable control
We will make reasonable efforts to communicate significant disruptions and resume performance when circumstances permit.
Privacy
Personal information submitted through our website or sales channels is handled in accordance with our Privacy Policy.
Please review our Privacy Policy for details about information collection, processing, storage, sharing, and your privacy rights.
Third-Party Links
Our website may contain links to third-party websites, manufacturers, suppliers, or other external resources.
These links are provided for convenience.
Morris does not control or accept responsibility for the content, availability, security, or policies of third-party websites.
Your use of those websites is subject to their own terms and policies.
Amendments
We may update these Terms & Conditions from time to time.
Revised terms will be published on this page with an updated Last Updated date.
The updated terms will apply from the date of publication, subject to applicable law and any existing contractual arrangements.
Customers should review the terms periodically.
Governing Law and Jurisdiction
These Terms & Conditions shall be governed by the laws of the United Arab Emirates, subject to applicable mandatory legal provisions.
Any dispute arising from these Terms or a transaction with Morris shall be addressed through good-faith discussions between the parties.
Where a dispute cannot be resolved amicably, it shall be referred to the competent courts of the UAE, subject to applicable jurisdictional rules and mandatory law.
Contact Us
For questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact:
Morris General Trading LLC
Website: https://morrisuae.com
Phone: +971 544 760 020
Email: info@morrisuae.com
Address: ABC
We will review privacy-related enquiries and respond within a reasonable timeframe, subject to applicable law.
Let’s Find the Right Solutions for Your Business
Morris General Trading LLC supplies genuine engine oils, lubricants, filters, and automotive products to businesses across the UAE. Get in touch with our team for product recommendations, competitive quotations, and bulk supply enquiries.